WIOA Complaint Process

If you think that you have been subjected to discrimination under a WIOA Title I - financially assisted program or activity, you may file a complaint within 180 days from the date of the alleged violation with either:

Danielle Smith, State Equal Opportunity Officer

Missouri Department of Higher Education and Workforce

Development - Office of Workforce Development

301 W. High Street, PO Box 1087

Jefferson City, MO 65102

Email: danielle.smith@dhewd.mo.gov

Phone: (573) 751-2428

Fax: (573) 751-4088

Missouri Relay Services at 711

Director, Civil Rights Center (CRC)

U.S. Department of Labor

200 Constitution Avenue NW Room N-123

Washington, DC 20210

or electronically as directed on the CRC Web site at www.dol.gov/crc (http://

catalog.stlcc.edu/general-information/www.dol.gov/crc/)

If you file your complaint with the recipient, you must wait either until the recipient issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the Civil Rights Center (see address above). If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you may file a complaint with CRC before receiving that Notice. However, you must file your CRC complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your complaint with the recipient).

If the recipient does give you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action.